Customer Support - Grandiose Supermarket L.L.C.

Customer Support

Entry Level Management
Abu Dhabi Dubai Ras al-Khaimah

Job Description

·        Answer customers queries over phone, email and chat

·        Take customers’ requests for orders returns and cancelations

·        Handle customers complains

·        Conduct outbound surveys

·        Take ownership of customer’s cases and follow up with concerned departments

·        Provide first call resolution when possible and ensure customer satisfaction

Desired Skills

·       Able to communicate fluently in English verbally over phone and written on emails and chat

·       Previous call center experience is a must

·       Capable of handling customer complaints and queries and ensure customer satisfaction

·       Understanding of the basic customer support KPIs from previous experience; Average handling time, First call resolution, case ownership and follow up etc

·       Able to work rotational shift basis

Apply Now

Application form for Customer Support